Return Disclaimer: Our Return Policy
At The Dapper Men Company, we take pride in delivering high-quality merchandise and ensuring customer satisfaction. We strive to provide the best possible service and products. Please carefully review our return policy before making a purchase:
1. All Sales Are Final:
All purchases from The Dapper Men Company are considered final and non-refundable. Due to the custom-made and uniquely tailored nature of each suit, crafted based on individual body measurements, returns are not possible once the order processing has commenced. Cancellation is not permitted for measured-to-fit suits. Changes can be made within the 48-hour processing window, but no refunds are allowed.
2. Exchanges:
Exchange requests must be submitted before the commencement of the 48-hour processing period. Please contact our customer service agents via email at MRSUIT@THEDAPPERMENCOMPANY. Exchanges will only be accepted if the product(s) are returned in their original condition, unworn, and with all tags and labels attached. Once the measured-to-fit suit-cutting process has begun, exchanges or alterations cannot be accommodated.
3. Unclean, Damaged, or Unsuitable Products:
If the product(s) received are found to be unclean, damaged, or sent in a condition making them unsuitable for selling, the exchange policy will not be honored. In such cases, the product(s) will be returned to the customer at their expense.
4. Cancellation Policy:
Due to the personalized nature of our measured-to-fit suits, we regret to inform you that once an order has been confirmed, we are unable to accept cancellations or offer refunds. Fabrics and suit specifications are procured based on individual requests, making each order unique. Any cancellation request received after the 24-hour period will not be refunded. Customers may consider exchanging their purchase for another product of equal or greater value, or a combination of products of equal or greater value. Any difference in the total cost will be at the customer's expense and must be paid in full before order processing. We encourage utmost certainty in suit orders before placement, as all funds will be held by our company, and the item will be sent to the customer.
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Please note that our return policy is designed to ensure fairness and accountability for both parties. We are committed to resolving any issues that may arise promptly and to provide you with a seamless and satisfying shopping experience.
For any further inquiries or assistance, please feel free to reach out to our dedicated customer service team. We value your business and look forward to assisting you with any concerns you may have.